Refund policy

Order Cancellation & Refund Policy Once an order is placed, it cannot be cancelled for a cash refund. If you change your mind after placing your order, we can only issue a voucher code for future purchases.

  • The voucher will expire 1 month from the date it is issued.

  • We do not offer monetary refunds under any circumstances.

  • If your parcel has already been dispatched, no refund and no cancellation will be accepted.


Return Policy We do not accept returns or cancellations unless:

  • We send the wrong size, or

  • We send the wrong item.

To be eligible for a return in these cases:

  • The item must be in the same condition as received.

  • It must be unworn, unused, with tags attached, and in the original packaging.

  • You must provide a receipt or proof of purchase.


Mandatory Video Proof Requirement Please record a full video while opening your parcel.

  • Start recording before opening the package.

  • The video must clearly show the parcel from all sides and the unboxing process.

  • We are not responsible for any damage or missing items without video proof.

  • Without a proper unboxing video, there will be NO returns and NO replacements.


How to Start a Return To request a return, contact us on WhatsApp at +1 778 229 4695. If your return is approved, we will provide instructions on how and where to send your package.

  • Items sent back without prior approval will not be accepted.

  • Customers are responsible for return shipping costs.

For any questions, you can always reach us at +1 778 229 4695 (WhatsApp message only).


Damages & Issues Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, contact us immediately so we can review the issue and resolve it.


Exchanges If you want a different item, the fastest method is to return the incorrect item (if eligible) and place a new order once the return is approved.


Refunds (Voucher Only) Once we receive and inspect your returned item (if eligible), we will notify you of the approval status.

  • If approved, you will receive a voucher code for future purchases.

  • Processing time may vary, so please allow some time for the voucher to be issued.


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